Client Services Representative (Remote)

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through a tough call: clarify the issue, set expectations, document actions, and confirm resolution.
• Explain how you track notes and follow-ups so nothing is dropped across shifts.
• Give examples of accurate billing or account changes under pressure.

Fit summary

Best fit if you communicate clearly by phone or chat, stay organized with case notes, and work independently in a remote setup supporting Aogarciaagency clients from the Chesapeake, Virginia listing.

Day in the role

As a remote Client Services Representative at Aogarciaagency, a typical day centers on phone and digital customer contact: answering product or service questions, logging inquiries and complaints, confirming fixes, and following up on claim or account updates. You may calculate charges, set up billing, and complete account changes in company systems—keeping clear notes so each case is traceable end to end.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

Yes—the listing is marked remote, with a Chesapeake, Virginia location tag.

What does the day-to-day look like?

Customer contact, case documentation, status updates, and account or billing-related changes in systems.

Which free credentials help?

HubSpot Customer Service Fundamentals (free) and Alison customer service courses (free to learn).

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Company facts (cached)

Website: bbb.org

Public cache only — not an employee review.

Role overview (listing rewrite)

Work From Home - Client Services Representative at Aogarciaagency in Chesapeake, Virginia Role Overview Aogarciaagency is seeking a passionate and motivated individual to join our team as a Work From Home - Client Services Representative. This role offers the flexibility of working from home with a full-time employment type, allowing you to balance your personal and professional life seamlessly while advancing your career. Your Responsibilities Conduct virtual consultations with clients. <li-Assess clients’ needs and impart knowledge on solutions. Cultivate lasting client relationships through consistent, periodic check-ins. Complete related administrative tasks (like note taking, appointment setting, etc.) as needed. Requirements Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible, Trainable. Qualified lead program participation and advancement based on performance. No cold calling required; qualified leads provided for consultations. Weekly pay with industry leading tools and technology access. Why Join Aogarciaagency Incentives include a no-cold-calling environment, a qualified lead program, advancement based on performance, weekly pay, mentorship, complete training, and access to industry-leading tools and technology. All interviews will be conducted via Zoom video conferencing. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Chesapeake, Virginia, hybrid, or fully remote?