Client Services Representative (Remote)

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through a tough call: clarify need, document facts, propose next steps.
• Explain how you track tickets so nothing drops after handoff.
• Describe verifying a fix before closing a complaint.

Fit summary

Strong fit if you communicate clearly, stay organized on remote tools, and like resolving account issues. Thin employer DATA means verify the company, pay method, and no-fee hiring before accepting.

Day in the role

As a remote Client Services Representative at Aogarciaagency, a typical day centers on customer contact: answering product or service questions by phone or chat, taking or adjusting orders, logging inquiries and complaints, following up on resolutions, and handling billing or account updates in company systems.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

Yes—the listing is remote, with Clarksville, Tennessee as the location reference.

What does the job mainly involve?

Customer contact, order and account support, accurate records, and follow-through on complaints per O*NET CSR tasks.

What should I verify before starting?

Confirm Aogarciaagency identity, legitimate onboarding, and that you are never asked to pay to work.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Company facts (cached)

Website: bbb.org

Public cache only — not an employee review.

Role overview (listing rewrite)

Work From Home - Client Services Representative at Aogarciaagency in Clarksville, Tennessee About the Role Aogarciaagency is seeking a passionate and motivated individual to join our team as a Client Services Representative. This full-time, remote position offers flexibility and growth opportunities while allowing you to work from home with web conference-based presentations. Responsibilities Conduct virtual consultations with clients. Assess clients’ needs and provide knowledge on solutions. Cultivate lasting client relationships through consistent, periodic check-ins. Complete related administrative tasks (like note taking, appointment setting, etc.) as needed. Skills & Qualifications Passionate and competitive nature. Motivated and dependable personality. Hardworking and adaptable individual. Flexible and trainable mindset. About Aogarciaagency Aogarciaagency is dedicated to securing families’ financial well-being. We offer a qualified lead program, advancement based on performance, weekly pay, mentorship, complete training, industry-leading tools and technology access, and no cold calling. Apply Today If you are a hard-working, motivated team player, this may be an opportunity for you! All interviews will be conducted via Zoom video conferencing. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Clarksville, Tennessee, hybrid, or fully remote?