Client Services Representative (Remote)

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through a hard customer case: listen, clarify, resolve, document.
• Show comfort with remote tools: headset, ticket systems, written follow-ups.
• Ask how Aogarciaagency measures quality, handle time, and verifies identity of recruiters.

Fit summary

Good fit if you like helping people remotely, stay organized under call volume, and prefer clear scripts plus judgment. Sparse company data means verifying the employer before sharing personal documents or paying fees.

Day in the role

As a remote Client Services Representative for Aogarciaagency, you would typically handle customer contacts by phone or chat, explain products or services, take orders or cancellations, and log inquiries and complaints. You follow up until issues are fixed, notify customers of outcomes, and may quote charges, set up billing, or process address and account changes in company systems—aligned with O*NET customer service work (43-4051.00).

Skills to emphasize

Strengthen product knowledge, active listening, CRM note-taking, and de-escalation. Free options: HubSpot Academy — Customer Service Fundamentals (free) and Alison — Customer Service courses (free to learn).

FAQ from this listing

Is this role remote?

Yes—the listing is marked remote, with Clearfield, Utah as the location context.

What does the job involve day to day?

Customer contact, order or account updates, complaint handling, and accurate logs of each interaction.

Are there free training resources?

HubSpot Customer Service Fundamentals is free; Alison customer service courses are free to learn.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Company facts (cached)

Website: bbb.org

Public cache only — not an employee review.

Role overview (listing rewrite)

Work From Home - Client Services Representative at Aogarciaagency in Clearfield, Utah The Opportunity Aogarciaagency is seeking a passionate and driven individual to join our team as a Client Services Representative. This full-time, remote position offers flexibility with a focus on client satisfaction and financial well-being. You will conduct virtual consultations, assess clients' needs, and build lasting relationships through consistent communication. Responsibilities Conduct virtual consultations with clients Assess clients’ needs and impart knowledge on solutions Cultivate lasting client relationships through periodic check-ins Complete related administrative tasks such as note taking, appointment setting What You Bring We are looking for candidates who possess the following characteristics: Passionate and competitive Motivated and dependable Hardworking and adaptable Flexible and trainable About the Company Aogarciaagency is dedicated to securing families’ financial well-being. We offer a qualified lead program, advancement based on performance, weekly pay, mentorship, complete training, industry-leading tools, and technology access. Next Steps Incentives include no cold calling, Zoom video conferencing for interviews, and the opportunity to work from home with web conference-based presentations. If you are a hard-working, motivated team player, this may be an opportunity for you! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Clearfield, Utah, hybrid, or fully remote?