Client Services Representative (Remote)

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through a tough customer call: listen, clarify, resolve or escalate, document.
• Show tools comfort—CRM notes, order entry, follow-up emails.
• Explain how you stay accurate when remote (checklists, recaps, confirmed outcomes).

Fit summary

Strong fit if you communicate clearly by phone/chat, stay organized under volume, and prefer remote client work. Given sparse company footprint, pair interest in the title with careful employer verification.

Day in the role

As a remote Client Services Representative at Aogarciaagency, you would handle phone and digital customer contact: answer product or service questions, take or update orders, log complaints, and confirm fixes. Day-to-day work tracks interactions, follows up on claims or adjustments, and may include billing, deposits, or simple account changes in company systems—aligned with O*NET customer service tasks for SOC 43-4051.00.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

Yes—the listing is marked remote, with a Lexington, South Carolina location tag.

What does the work involve day to day?

Typical client-service work: inquiries, orders, complaint logging, follow-ups, and basic billing or account updates.

How should I treat employer research here?

Company detail is limited; use independent checks on identity and payment norms, and avoid fees or sensitive data until verified.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Company facts (cached)

Website: bbb.org

Public cache only — not an employee review.

Role overview (listing rewrite)

Work From Home - Client Services Representative at Aogarciaagency in Lexington, South Carolina | Full Time Remote Position About This Position Aogarciaagency is seeking a passionate and motivated individual to join our team as a Client Services Representative. This full-time position offers the flexibility of working from home with a flexible schedule, allowing you to balance your personal and professional life seamlessly while contributing to securing families’ financial well-being. What You'll Do Conduct virtual consultations with clients. Assess clients' needs and provide knowledge on solutions. Cultivate lasting client relationships through consistent, periodic check-ins. Complete related administrative tasks such as note-taking and appointment setting as needed. What We're Looking For Passionate about your work. Competitive in nature. Motivated to succeed. Dependable and hardworking. Adaptable and flexible. Trainable for new tasks and responsibilities. About the Company Aogarciaagency is dedicated to providing top-notch client services. In this role, you will have access to industry-leading tools and technology, a qualified lead program, weekly pay, mentorship, and performance-based advancement opportunities. All interviews will be conducted via Zoom video conferencing. Next Steps If you are a hard-working, motivated team player who holds the characteristics mentioned above, this may be an opportunity for you! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Lexington, South Carolina, hybrid, or fully remote?