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WFM/RTA Analyst

  • Full Time
  • Anywhere

Ghrs Training

Ghrs Training — Mangalore, Dakshin Kannada

Ghrs Training is looking for an experienced WFM/RTA Analyst to join our team. If you have a solid background in workforce management and real-time analysis, with expertise in optimizing contact center operations, this role is for you! Key Responsibilities: Perform Real-time analysis of contact center performance, identifying and addressing deviations from planned metrics. Monitor agent adherence, …

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