Teleperformance
Teleperformance — Kloof Street, Cape Town City Centre
Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis, and proactive problem-solving to optimize workforce efficiency and client satisfaction. Additionally, the role will evolve…
To apply for this job please visit www.adzuna.com.
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