First Due
Role Overview
Lead and elevate the way First Due serves customers across every segment and stage of their journey. This is a leadership role with full ownership of customer adoption, retention, expansion, and satisfaction — directly tied to company revenue growth.
What You Will Do
Build/enhance systems, frameworks, and culture that define what ‘great’ looks like for customers and the CS organization. Partner with Product, Services, and Support to drive alignment on shared outcomes.
Why It Might Be a Fit
8+ years of experience in Customer Success and/or Account Management with at least 3–5 years in a senior leadership role at a B2B SaaS company. Strong commercial mindset and ability to build and scale enablement programs.
Requirements
- 8+ years of experience in Customer Success and/or Account Management
- At least 3–5 years in a senior leadership role at a B2B SaaS company
- Strong commercial mindset
- Proven ability to build and scale enablement programs
Benefits
- Competitive pay
- Medical, dental, and vision coverage
- FSA/HSA
- 401(k)
- Flexible PTO
- Fully remote workplace
- Technology stipend
- Opportunities for advancement
- Other benefits and perks
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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