Travel customer representative

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Share a time you fixed a booking or service error without blaming the customer.
• Explain how you verify names, dates, and payments before confirming.
• Ask how Kopp Travels handles peak seasons and product training.

Fit summary

A good match if you like helping people plan trips, stay organised under detail pressure, and want on-site work in Hamilton rather than remote support.

Day in the role

As a Travel customer representative at Kopp Travels in Hamilton, Waikato, your day centres on helping travellers before and after they book. Expect inbound enquiries, quote building, itinerary changes, and supplier follow-ups by phone, email, or chat. You confirm details carefully, escalate sticky issues, and leave each client with a clear next step.

Skills to emphasize

Prioritise clear communication, accurate data entry, CRM comfort, and multi-tasking under enquiry load. No formal certification path is listed for this role.

FAQ from this listing

Is this role remote?

No. The listing marks the role as on-site in Hamilton, Waikato.

What does a Travel customer representative do day to day?

You handle traveller enquiries, build and amend bookings, coordinate with suppliers, and resolve service issues with clear, accurate updates.

Are certifications required?

None are specified for this listing; strong customer service and booking accuracy matter most.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

O*NET source

Role overview (listing rewrite)

Travel customer representative at Kopp Travels in Hamilton, Waikato About This Position In this full-time role as a Travel Customer Representative at Kopp Travels, you will be central to supporting our clients throughout their travel journey from booking to return. You'll handle inquiries, resolve issues, provide booking updates, and ensure every interaction reflects our commitment to exceptional service. Key Responsibilities Assist with client inquiries and bookings Resolve any issues that arise during the travel process Provide regular booking updates to clients Maintain a high level of customer satisfaction through excellent communication skills Who We're Looking For We are seeking candidates with strong interpersonal and communication skills, as well as the ability to handle multiple tasks efficiently. Experience in travel or customer service is beneficial but not mandatory. A friendly demeanor and a commitment to providing outstanding service are essential. About Kopp Travels Kopp Travels is based in Hamilton, Waikato, offering a range of travel services to meet the diverse needs of our clients. Our team works closely with clients to ensure their travel experiences are seamless and enjoyable from start to finish. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required information is provided for a thorough review of your application.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Hamilton, Waikato, hybrid, or fully remote?