Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare concrete examples of travel advice, upselling without pressure, and recovering a disrupted booking. Be ready to discuss Canberra/ACT client needs (government, domestic, and short-haul leisure) and why Flight Centre’s multi-brand retail model fits how you work with customers.
Strong fit if you like structured retail travel sales, face-to-face consulting, and Flight Centre’s established Australian network. Less ideal if you need remote work or pure corporate planning without shop-floor targets.
As a Travel Consultant at Flight Centre in Canberra, a typical day is client-facing retail travel work: understanding trip goals and budget, building flight, hotel, and package options, quoting and booking through company systems, and handling changes or issues before and during travel. Expect desk and phone time in a store or hub setting, with targets tied to sales and service quality rather than remote work.
Useful focus areas for this title:
No certification resources were supplied for this listing.
No. The listing marks remote as off; expect on-site work in the Canberra/ACT area.
It is a large Australian travel agency group (founded 1982, HQ Brisbane) selling leisure and related travel products through retail and group brands.
No verified pay figures were provided in the source data for this enricher, so none are stated here.
Website: flightcentre.com.au
Flight Centre Travel Group (FCTG) is an Australian travel agency. It was founded in 1982, and is headquartered in Brisbane, Queensland, Australia.
Public cache only — not an employee review.
Travel Consultant - Canberra, ACTCOMPANY: Flight CentreLOCATION: Australian Capital Territory, Australia What This Role Involves The role involves managing travel arrangements for a dedicated Government portfolio. You will work closely with clients to understand their needs and provide tailored solutions. Responsibilities include: Developing and maintaining strong client relationships. Handling complex travel itineraries, including domestic and international trips. Providing excellent customer service and ensuring a smooth travel experience for clients. Staying updated with the latest travel trends and regulations. Responsibilities Your primary responsibilities will include: Managing client relationships to ensure satisfaction and loyalty. Creating and executing detailed travel plans, including booking flights, hotels, and other services. Providing exceptional customer service through proactive communication and problem-solving. Staying informed about travel industry trends and regulations to offer the best possible advice. What You Bring To succeed in this role, you should have: At least 3 years of experience as a Retail or Corporate Travel Consultant. A strong understanding of travel industry trends and regulations. Exceptional customer service skills and the ability to build long-term relationships with clients. Strong organizational and time management abilities, ensuring all bookings are handled efficiently. Why Join Flight Centre At FCM, we believe in a fun, vibrant, and team-focused office culture. You will enjoy: A 2-day work-from-home policy to balance your personal and professional life. The opportunity to be part of an expanding team dedicated to providing the best travel experiences. A supportive environment where you can grow both personally and professionally. How to Apply If you are a passionate and experienced Travel Consultant looking for new challenges, we would love to hear from you. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-06 UTC · getajob.ai