Bright Data
Description
We are seeking a highly motivated and technically skilled Technical Support manager to join our team.
In this role, you will provide support for our complex products, ensuring a seamless experience for our customers.
While you’ll be part of a collaborative team, you must also be independent, responsible, and accountable in managing customer inquiries and troubleshooting technical issues.
Strong organizational skills, professionalism, proactive problem-solving and a courteous approach are essential, as is the ability to quickly learn and apply technical knowledge.
Responsibilities
- Provide Bright Data‘s customers with timely and accurate technical support, while handling high volume of technical customer inquiries, by different channels (talk\write\present)
- Independently understand and solve technical problems using internal documentation.
- Clarify problem solutions to customers and provide them with the best workflows.
- Interact with other departments to clarify issues and escalate them when required.
Requirements
- Past experience in a similar role.
- Basic programming knowledge of JavaScript and HTML (Python or other languages – an advantage).
- Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues.
- Excellent and effective spoken & written business communication skills in order to participate in calls with global company customers
- Customer oriented, accountable, organized, fast learning skills, and with a quick delivery mentality.
- Proficiency in Hindi & English
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in India
India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the most populous country in the world and, since its independence in 1947, the world's most populous democracy. Bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast, it shares land borders with Pakistan to the west; China, Nepal and Bhutan to the north; Bangladesh and Myanmar to the east. In the Indian Ocean, India is near Sri Lanka and the Maldives. Its Andaman and Nicobar Islands share a maritime border with Myanmar, Th
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