Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare short stories on calming a frustrated customer, explaining a complex plan simply, and handling a “no.” Know Telstra’s core consumer products at a high level and how outages change the conversation (empathy, status checks, escalation). Be ready on availability for part-time rostering.
Strong fit if you like people-facing retail/contact work, can sell without pressure, and stay steady when systems or networks misbehave. Weaker fit if you need fully remote hours or purely technical (non-sales) work.
As a part-time Customer Service & Sales Consultant at Telstra, expect shifts helping customers with mobile, broadband, and related products: greet walk-ins or take queues, diagnose simple account or device issues, explain plans, and close sales when a fit is clear. You balance service targets with accurate process (ID, privacy, handoffs) and escalate network or billing problems you cannot resolve.
No cert family or priced training list was supplied for this listing. Prioritise product knowledge, clear spoken English, CRM comfort, and ethical sales habits; any formal courses should follow Telstra’s own onboarding.
No. The listing flags remote as off; expect an Australian site or store roster.
It is Australia’s largest telecom operator—networks plus consumer and business products (overview).
Not in the supplied data; treat pay and culture claims from third-party sites as unverified for this brief.
Website: telstra.com
Telstra Group Limited is an Australian telecommunications company that builds and operates telecommunications networks and markets related products and services. It is a member of the S&P/ASX 20 stock index, and is Australia's largest telecommunications company by market share. As of June 2025, Telstra CEO Vicky Brady joined the board of the BCA, one of Australia's most influential gas lobby groups.
Public cache only — not an employee review.
Telstra Retail: Part Time Customer Service & Sales Consultant ALBURYCompany: TelstraLocation: Australia Position Summary As a Retail Consultant at Telstra, you will be the first point of contact for customers in our retail stores. Your role involves assisting with product selection, service activation, and troubleshooting basic issues to ensure a positive customer experience. You'll play a crucial part in enhancing customer satisfaction and driving sales through effective communication and adherence to retail best practices. Day-to-Day Responsibilities Assist customers with product selection and service activation Troubleshoot basic issues related to services and products Create positive experiences for customers through effective communication Adhere to retail best practices and company policies Who We're Looking For We are seeking a customer-focused individual with excellent communication skills. Experience in retail or sales is desirable, but not mandatory. A passion for technology and a willingness to learn about the latest products and services is essential. More About Telstra Telstra is Australia's leading communications service provider, offering a wide range of telecommunications solutions to customers across the country. Our commitment to customer satisfaction and innovation drives our success in the competitive telecommunications market. Apply Today To apply for this position, please complete your application directly on this page. If you are redirected, finish submitting your application through Telstra's application platform. Your journey with us begins here! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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