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Expect scenarios on calming upset customers, matching Telstra plans to needs, and handling outage-related calls. Practise clear product explanations and when to escalate technical faults.
Strong fit if you enjoy face-to-face or store/contact sales for a major Australian telco brand and can stay calm during service disruptions.
As a Telstra Customer Service & Sales Consultant in Brisbane, you would help customers with plans, devices, and faults, explain offers, complete sales, and escalate network or billing issues using Telstra systems—balancing service recovery with product recommendations.
No. The listing marks it on-site in Brisbane, Australia.
It operates telecom networks and sells related consumer and business services across Australia (Wikipedia).
No certification resources were supplied for this occupation family.
Website: telstra.com
Telstra Group Limited is an Australian telecommunications company that builds and operates telecommunications networks and markets related products and services. It is a member of the S&P/ASX 20 stock index, and is Australia's largest telecommunications company by market share. As of June 2025, Telstra CEO Vicky Brady joined the board of the BCA, one of Australia's most influential gas lobby groups.
Public cache only — not an employee review.
Telstra Retail: Customer Service & Sales Consultant BRISBANE (Expression of Interest) Role Overview We are seeking a passionate and dedicated Customer Service & Sales Consultant to join our team at Telstra in Brisbane. As a Retail Sales Consultant, you will be responsible for delivering exceptional customer service experiences that exceed expectations. You will engage with customers, provide product demonstrations, and assist in the sale of various telecommunications products and services. Core Duties Provide outstanding in-store customer service to ensure a positive shopping experience for all Telstra customers Demonstrate and sell a wide range of telecommunications products and services, including mobile phones, plans, and accessories Assist with troubleshooting and resolving customer inquiries and issues promptly and effectively Build strong relationships with customers to foster loyalty and encourage repeat business Stay up-to-date with the latest product offerings and industry trends to provide informed advice to customers Who We're Looking For We are looking for individuals who possess excellent communication skills, a strong customer service orientation, and a genuine passion for helping people. You should have previous experience in retail or sales, as well as the ability to work effectively in a team environment. A friendly demeanor and the willingness to learn new technologies will also be beneficial. About the Company Telstra is Australia's leading telecommunications company, offering a wide range of products and services to both residential and business customers. With a commitment to innovation and customer satisfaction, Telstra continues to grow its market presence across the country. As part of our team, you will have access to comprehensive training and development opportunities to enhance your skills and career prospects. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure that you include your resume and a cover letter highlighting your relevant experience and why you are interested in joining our team at Telstra. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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