Technical Triage Analyst

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Role overview (listing rewrite)

Travelfusion invites applications for a Technical Triage Analyst based in London, London, City of. This full-time opening places you at the centre of initial technical assessments that keep operations running smoothly for candidates seeking Technical Triage Analyst jobs in London, London, City of or nearby. About This Position The Technical Triage Analyst role with Travelfusion in London, London, City of centres on structured intake and evaluation of technical reports. Working full time on site, the post holder builds a clear picture of each matter so that the right resources are engaged without delay. This contributes directly to reliable service continuity while offering hands-on experience of prioritisation and structured technical review in a busy London setting. Core Duties Receive and examine technical incident or enquiry reports as they arrive Classify and prioritise each matter according to impact and urgency Gather additional facts through targeted questions or basic checks Escalate complex or specialised items to the appropriate internal specialists Record triage outcomes and supporting notes accurately in tracking tools Share concise status updates with colleagues who need visibility Spot recurring themes that may point to wider technical patterns What We're Looking For Ability to analyse incomplete technical information and reach sound initial judgements Familiarity with everyday troubleshooting approaches and system concepts Clear written and spoken communication that works for both technical and non-technical contacts Organisational skill to handle concurrent items without losing detail Calm, methodical approach when volume or time pressure rises Willingness to absorb feedback and refine personal triage technique About Travelfusion Travelfusion is hiring for this role and offers a supportive team environment. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in London, London, City of, hybrid, or fully remote?