Pavago
We’re hiring a Tech Support Specialist to provide fast, clear, and effective technical support for customers and internal users. This role is focused on resolving Level 1 and Level 2 technical issues, managing support tickets, documenting solutions, and escalating complex cases to engineering or higher-tier support teams.
Requirements
- 1–2 years of experience in: Technical support, IT helpdesk, Customer-facing troubleshooting
- Experience with ticketing tools such as Zendesk, Jira, or ServiceNow
- Familiarity with: SaaS applications, Networking basics, Windows, macOS, or Linux
- Strong written and verbal English communication
- Comfortable working remote during U.S. business hours
Benefits
- U.S. Business Hours
- Remote Work
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Mexico
Mexico, officially the United Mexican States, is a country in North America. It is the northernmost country in Latin America and borders the United States of America to the north, and Guatemala and Belize to the southeast; while having maritime boundaries with the Pacific Ocean to the west, the Caribbean Sea to the southeast, and the Gulf of Mexico to the east. Mexico covers 1,972,550 km2, and is the thirteenth-largest country in the world by land area. With a population exceeding 134 million as of 2026, Mexico is the tenth-most populous country in the world and is home to the largest number o
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