Evercam
This is a remote position.
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Manage and respond to theAPAC support queue, ensuring timely responses and maintaining strong ticket hygiene.
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Troubleshoot and resolvehardware, software, and networking issuesrelated to cameras, gateways, and connectivity.
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Provideremote support to partners and customers, guiding them through installation, configuration, and troubleshooting steps.
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Diagnose and resolve issues related toRaspberry Pi and Linux-based systems.
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Assist partners withhands-on troubleshooting procedures, such as reimaging SD cards and configuring Raspberry Pi devices.
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Support therollout of updates, installations, and maintenance tasksacross deployed systems.
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Communicate clearly with customers to quickly identify root causes and guide them through problem resolution.
Follow up with customers and partners to ensure issues are fully resolved. -
Work closely with internal teams to escalate and resolve complex technical problems.
Create and maintaintechnical documentation, troubleshooting guides, and internal procedures. -
Follow processes defined by the Support Team Lead while proactively identifying opportunities for improvement.
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Manage multiple support cases simultaneously while maintaining high service quality.
Requirements
- Prior experience in advanced tech support, advanced desktop support, or a similar role
- Experience with Linux; Strong command-line proficiency, including file manipulation, package management, system configuration, and scripting (e.g., Bash).
- Proficient in troubleshooting network connectivity issues, understanding networking protocols (TCP/IP, HTTP, DNS, DHCP), and experience with VPN configuration.
- Experience configuring Raspberry Pi, troubleshooting hardware/software issues, and involvement in custom projects.
- Excellent communicator of the English language, both written and verbal.
- Strong attention to detail and good problem solving skills
- Degree in computer science, information technology, or a related field or equivalent experience.
- Proactive
- Experience with CCTV/IP Cameras, is a bonus point.
- While this role is fully remote, we are especially keen to consider candidates based in thePhilippines to align with team collaboration and time zone requirements.
Benefits
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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