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Technical Support Manager Level1 (m/f/d)

  • Full Time
  • Anywhere

Quantum- Systems GmbH

Quantum- Systems GmbH — Gilching, Starnberg (Kreis)

As a Technical Support Manager (Level 1), you are part of the global support team and serve as the first point of contact for our customers regarding technical inquiries. You resolve the majority of requests directly using our knowledge base and manuals, ensure accurate categorization in the ticketing system (Jira), and identify when an issue needs to be escalated to Level 2. In doing so, you main…

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Working in Gilching

Gilching is a municipality in the district of Starnberg, in Bavaria, Germany. It is situated 13 km north of Starnberg, and 22 km west of Munich (centre). The quarters Argelsried, Neugilching and Geisenbrunn belong to the municipality of Gilching. Gilching can be easily reached using the Munich area public transportation. One S-Bahn Railway Station is called "Neugilching" which is directly situated at the S8 line - formerly it was the S5 line - in the "Herrsching" direction.

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