Walkme
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today’s complex digital landscape. By leveraging WalkMe’s features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP’s robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe’s intuitive digital adoption platform.
This role is with SAP, supporting WalkMe.
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe’s portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
To apply for this job please visit jobs.lever.co.
About this role & career path
Working in Dublin, Ireland
Dublin is the capital and largest city of Ireland. Situated on Dublin Bay at the mouth of the River Liffey, it is in the province of Leinster, and is bordered on the south by the Dublin Mountains, part of the Wicklow Mountains range. Dublin is the largest city by population on the island of Ireland; at the 2022 census, the city council area had a population of 592,713, while the city, including suburbs, had a population of 1,263,219, and County Dublin had a population of 1,501,500. Various definitions of a metropolitan Greater Dublin Area exist.
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