Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare a break-fix story for a failed laptop or printer, how you isolate power vs. OS vs. hardware, and how you prioritize tickets when several users are blocked.
A good match if you prefer on-site hardware work, structured ticket notes, and steady end-user support over pure remote software troubleshooting.
As a Technical Support and Hardware Specialist at Campusworksinc, a typical day is hands-on: triage user tickets, diagnose PCs and peripherals, replace or reimage hardware, and document resolutions. You would likely manage inventory, bench-test gear, and keep campus or client devices online with clear handoffs when issues escalate.
Useful skills include hardware diagnostics, OS imaging, ticketing hygiene, and clear user communication. No certification family or cost data was provided for this listing.
The listing marks the job as non-remote, so expect on-site or local work in the Canton area named on the posting.
No company profile, reviews, or salary figures were supplied, so only the job title, employer name, and location fields are confirmed here.
No cert family or resource list was attached; any cert expectations should come from the employer’s own posting or recruiter.
Tech Support and Hardware Specialist, Campusworksinc, Canton, NY Role Overview The Technical Support and Hardware Specialist provides a broad range of technical support services to the St. Lawrence University campus community. This position is highly customer-focused and requires exceptional communication, problem-solving, and interpersonal skills. Key Responsibilities Provide first-line technical support for hardware issues, software problems, and network connectivity concerns. Diagnose and resolve a wide range of technical issues through remote assistance or on-site visits. Assist users with the setup and troubleshooting of computer equipment, peripherals, and other technology-related challenges. Stay current with emerging technologies and best practices to ensure effective support for campus needs. Document all support interactions and maintain accurate records in the service management system. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent experience. Minimum of 3 years’ experience in technical support roles, with emphasis on hardware troubleshooting and software assistance. Strong interpersonal skills and ability to communicate effectively with users at all levels of the organization. Adaptable, self-directed, detail-oriented, and capable of working independently or as part of a team. Aptitude for problem-solving and analytical thinking. Working at Campusworksinc Campusworksinc offers a dynamic work environment where technology and user needs continually evolve. The position requires a broad technical skill set, a commitment to continuous learning, and the ability to adapt to changing circumstances. As part of our team, you will have the opportunity to contribute significantly to the success of St. Lawrence University. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-15 UTC · getajob.ai