CommandLink
Rentvine is seeking a Technical Support Analyst (Tier 2) to own complex, high-impact, and technically demanding issues that reach their support organization. The ideal candidate has deep SaaS support experience, strong technical instincts, and communication skills to operate fluently across engineering, customer success, and executive stakeholders.
Requirements
- 3–5 years of experience in technical support, SaaS support, or a related role with demonstrated advanced troubleshooting responsibility.
- Proven track record of owning complex customer issues end-to-end, including managing defect lifecycles in collaboration with engineering teams.
- Experience working directly with engineering or product teams in a liaison or escalation capacity.
- Strong analytical and technical problem-solving skills — comfortable investigating logs, data outputs, integration failures, or workflow inconsistencies without a defined playbook.
- Solid understanding of accounting principles, property management operations, or financial software workflows.
- Experience with defect tracking tools (Jira, Linear, or similar) and CRM/ticketing platforms (HubSpot, Zendesk, or similar).
- Excellent written and verbal communication skills, with the ability to operate clearly across technical and non-technical audiences.
Benefits
- Competitive base salary commensurate with experience
- Full benefits package
- Clear growth paths into Engineering, Product, Customer Success Leadership, or Support Management
- Professional development support
- Collaborative, intellectually curious culture
- Momentum of a high-growth startup
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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