Tabs
We’re looking for a highly capable Technical Support Analyst to help manage technical support requests from our merchants, collaborating with cross-functional teams to resolve issues and identify recurring trends.
Requirements
- 1-5 years in a support, technical support, or customer success role
- Exceptional problem-solving skills
- Technical aptitude, with experience troubleshooting API, ERP, or payment-related issues
- Accounting knowledge a plus
- Excellent written and verbal communication skills
- Ability to manage high ticket volume while maintaining high-quality responses
- Experience working with ticketing systems and creating self-service content
- SQL or data querying experience is a plus
- Ability to thrive under pressure, quickly assess problems, and deliver solutions in real-time
Benefits
- Competitive compensation
- Equity
- Unlimited PTO
- Up to 100% employer covered monthly healthcare premium
- Lunch provided
- Parental leave up to 12 weeks
- Tax free commuter and parking benefits
- Voluntary insurances
- Employee Assistance Program
- Free One Medical Membership
- 401k
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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