Military, Veterans and Diverse Job Seekers
Position Description
Our Tech Support team is looking for a career-driven individual who likes a fast-paced support role. This is an entry-level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast-paced work environment, please apply!
Shifts:
Friday-Tuesday 10:30PM-7:00AM (overnight)
Why We Need You
- Provide first level problem solving for Point of Sale hardware and software and other products, including, but not limited to, operational and technical problems
- Utilize service management systems gathering and maintaining service incident data
- Contribute to the KCS knowledge management system and adhere to and continually review published escalation and workflow procedures based on ISO 9000, and departmental written workflow procedures
- Ability to work a variety of shifts, including weekends, holidays, and overtime as requested, perform to defined standards, carry out special work assignments, and meet all conditions of employment
- Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction, building a relationship with our customers
- Perform customer service administrative task as assigned and understand customer database and processing customer part requests
- Work within KCS environment, required testing to reach preferred status as requested
- Decisions are limited and routine for which clearly defined procedures are documented
- Must display genuine concern and ownership for customers’ situations
- Exercise sound judgement and analytical skills in determining a resolution to problems
- Provide and obtain general information which is technical in nature
- Work with moderate supervision
What We’re Looking For
- A minimum of one-year Customer Service experience. Helpdesk experience preferred.
- Call Center experience a plus.
- Problem solving, communication skills, typing, and basic Windows computer knowledge is required.
- Networking experience is desired.
- Reliable internet required with Broadband or fiber.
- Ability to work at a secondary location in case of ISP outage.
- AAS degree in electronics technology, computer science, or its equivalent is a plus.
- A+ certification and Microsoft certifications are also a plus
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
More jobs at Military, Veterans and Diverse Job Seekers
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.