AHEAD
We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in CMDB, Discovery, and Integrations. The ideal candidate will have 4+ years of hands-on experience and a proven ability to design, implement, and maintain robust CMDB architecture and enterprise-grade integrations.
This role is heavily focused (70–80%) on CMDB, ITOM (Discovery), and Integration capabilities, with exposure to ITSM and other modules as secondary.
Roles and Responsibilities
- Lead the design, implementation, and ongoing optimization of CMDB architecture, ensuring data accuracy, governance, and scalability.
- Own and manage ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.
- Design and implement integrations using REST, SOAP, MID Server, and Integration Hub, ensuring seamless data flow across systems.
- Define and maintain CMDB data models, CIs, relationships, and reconciliation rules aligned with best practices.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions focused on CMDB and integrations.
- Perform CMDB health checks, audits, and data normalization to ensure high data quality and compliance.
- Develop and maintain custom scripts (Business Rules, Script Includes, APIs) to support CMDB and integration use cases.
- Troubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies.
- Participate in client discussions, providing technical expertise specifically around CMDB strategy and integration architecture.
- Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required.
- Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.
- Comfortable working in Agile environments with active sprint participation and backlog grooming.
Qualifications
- 4+ years of hands-on experience in ServiceNow development and implementation.
- Strong expertise in:
- CMDB (mandatory)
- Discovery (mandatory)
- Integrations (REST, SOAP, MID Server, APIs) (mandatory)
- Good understanding of CMDB data modeling, CI relationships, and governance frameworks.
- Experience with Integration Hub, external system integrations, and API-based architecture.
- Working knowledge of ITSM and other modules (secondary focus).
- Strong scripting skills (JavaScript, Glide APIs).
- Excellent communication skills with the ability to interact with both technical and business stakeholders.
- ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred).
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in India
India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the most populous country in the world and, since its independence in 1947, the world's most populous democracy. Bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast, it shares land borders with Pakistan to the west; China, Nepal and Bhutan to the north; Bangladesh and Myanmar to the east. In the Indian Ocean, India is near Sri Lanka and the Maldives. Its Andaman and Nicobar Islands share a maritime border with Myanmar, Th
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