CommandLink
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. We are seeking a hands-on, execution-driven Technical Account Manager (TAM) to partner with enterprise customers on onboarding, workflow configuration, monitoring, and ongoing adoption of the CommandLink ITSM platform.
Requirements
- 3 years minimum, 5+ years preferred in a TAM, Post-Sales, Pre-Sales, or Technical Support role.
- Relevant experience working at a SaaS company is required.
- Strong hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, Freshservice).
- Background in monitoring, alerting, AIOps, and workflow automation.
- ITIL process knowledge (incident, change, problem).
- Hands-on experience with alerting/monitoring concepts and event correlation.
- APIs, JSON, webhooks, and light scripting (Python/PowerShell preferred).
- Familiarity with enterprise integrations and multi-tenant SaaS delivery.
- Execution mindset — you take ownership and deliver results.
- Strong communicator with executive presence and customer-facing confidence.
- Skilled at leading customer workshops, demos, and training sessions.
- Comfortable managing multiple enterprise accounts with accountability for success.
Benefits
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Flexible time off
- Fun events at cool locations
- Employee referral bonuses to encourage the addition of great new people to the team
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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