CommandLink
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. The company is seeking a Technical Account Manager to partner with enterprise customers on onboarding, workflow configuration, monitoring, and ongoing adoption of the CommandLink ITSM platform.
Requirements
- 3 years minimum, 5+ years preferred in a TAM, Post-Sales, Pre-Sales, or Technical Support role.
- Relevant experience working at a SaaS company is required.
- Strong hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, Freshservice).
- Background in monitoring, alerting, AIOps, and workflow automation.
- ITIL process knowledge (incident, change, problem).
- Hands-on experience with alerting/monitoring concepts and event correlation.
- APIs, JSON, webhooks, and light scripting (Python/PowerShell preferred).
- Familiarity with enterprise integrations and multi-tenant SaaS delivery.
Benefits
- Generous Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k to help you save for the future
- Fun events at cool locations
- Free DoorDash lunches on Fridays
- Employee referral bonuses
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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