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Strong fit if you like structured financial ops, phone or case-based customer work, and process discipline at a large card issuer. Weak fit if you want pure product, engineering, or fully remote work (listing is not remote).
As a Team Member in Credit & Collect at American Express, expect account review, outbound or inbound contact on past-due balances, accurate notes in collection systems, and escalation within Amex credit policy. Days mix queue work, customer conversations, and compliance checks rather than product sales.
Useful focus areas: collections and credit risk basics, empathetic negotiation, accurate CRM notes, and Indian consumer finance regulations. No certification list or costs were provided for this posting.
No. The listing marks remote as off; expect India-based work with location details confirmed by Amex.
It typically means helping manage receivables: contacting cardmembers, updating accounts, and following Amex credit and collections procedures.
See the American Express Wikipedia page and recent coverage such as the planned 2 World Trade Center occupancy.
Website: americanexpress.com.tr
American Express Company (Amex) is an American bank holding company and multinational financial services corporation that specializes in payment cards. It is headquartered at 200 Vesey Street, also known as American Express Tower, in the Battery Park City neighborhood of Lower Manhattan; in 2026, the company announced that it would develop and be the sole occupant of the new 2 World Trade Center skyscraper in the nearby World Trade Center complex.
Public cache only — not an employee review.
Team Member Credit & Collect at American Express in India The Opportunity We are hiring for the US Credit & Collections Voice function. This team empowers American Express Card Members to spend with confidence by combining credit expertise with meaningful customer engagement. The role involves helping Card Members understand their account status, resolve credit-related concerns, and make informed spending decisions through tailored payment and digital solutions. Key Responsibilities Assist Card Members in understanding their account statuses Resolve credit-related concerns promptly and effectively Provide guidance on making informed spending decisions Utilize tailored payment and digital solutions to enhance customer experience What We're Looking For Strong communication skills Attention to detail Problem-solving abilities Experience in customer service or a related field is beneficial but not mandatory More About American Express American Express, one of the world's leading financial services companies, offers credit cards, travel-related products and services, payment solutions for businesses, and personal savings and investment options. Our mission is to help people around the globe stay connected in a hyper-connected world. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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