Kaapro Management Solutions
Kaapro Management Solutions — Ahmedabad, Gujarat
Job Description: Job Title: Team Leader – Contact Center Operations Location: Ahmedabad Experience: 5–8 Years Key Responsibilities: Manage 3–4 client accounts with a team size of 7–10 FTEs Ensure team productivity and adherence to quality SLAs (Service Level Agreements) Conduct weekly client calls, address team queries, and share Minutes of Meeting (MoM) Handle customer escalations and complaints …
To apply for this job please visit www.adzuna.com.
About this role & career path
Working in Ahmedabad, Gujarat
Ahmedabad, also spelt Amdavad, is the most populous city in the Indian state of Gujarat. It is the administrative headquarters of the Ahmedabad district and the seat of the Gujarat High Court. Ahmedabad's population of 5,570,585 makes it the fifth-most populous city in India, and the encompassing urban agglomeration population estimated at 8,854,444 is the seventh-most populous in India. Ahmedabad is located near the banks of the Sabarmati River, 25 km (16 mi) from the capital of Gujarat, Gandhinagar, also known as its twin city.
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