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Strong fit if you like high-volume customer problem-solving in consumer tax software at a large public fintech, and you’re open to on-site work in the Princeton, NJ area.
As a Tax Support Associate at Intuit, a typical day centers on helping customers resolve TurboTax and related tax-product questions. Expect ticket or call queues, walking users through filing steps and product screens, escalating complex edge cases, and logging outcomes so seasonal spikes stay manageable.
No cert package is attached for this listing. Prioritize tax-season product knowledge, clear customer communication, and accurate issue documentation; formal credentials only if Intuit’s process later requires them.
The listing marks remote as off; expect Princeton, Mercer County, New Jersey as the work location.
Financial software including TurboTax, QuickBooks, Credit Karma, and Mailchimp (Wikipedia).
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Website: intuit.com
Intuit Inc. is an American multinational business software company that specializes in financial software. Headquartered in Mountain View, California, the company is led by CEO Sasan Goodarzi. Intuit's products include the tax preparation application TurboTax, the small business accounting software QuickBooks, the credit monitoring and personal finance service Credit Karma, and the email marketing platform Mailchimp. As of 2019, more than 95% of its revenue and earnings originated from its operations within the United States. Intuit is listed on the Nasdaq stock exchange an…
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Tax Support Associate – Retail at Intuit in Princeton, Mercer County Position Summary Intuit is seeking highly motivated individuals to join our dynamic team as a dedicated Tax Associate - TurboTax Store. This role involves providing exceptional tax support and guidance to customers in one of our new TurboTax locations across the United States on a seasonal basis. What You'll Do Assist customers with their tax inquiries, ensuring accurate and timely solutions Process tax returns using industry-standard software tools Engage in community outreach to promote Intuit's products and services Adhere to company policies and procedures while maintaining a high level of customer service What You Bring A strong background in tax preparation or related field is preferred Excellent communication and interpersonal skills are essential for interacting with customers Ability to work independently as well as part of a team Attention to detail and accuracy in handling sensitive customer information Working at Intuit At Intuit, we value innovation, collaboration, and community engagement. Our Tax Associates - TurboTax Store play a crucial role in helping customers navigate their tax needs with ease. Join us to be part of a supportive and dynamic team that thrives on delivering exceptional customer experiences. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately to avoid delays in processing your application. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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