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Expect scenarios on patient troubleshooting, explaining tax-prep steps simply, handling frustrated callers, and knowing Intuit’s consumer tax and finance products at a high level. Prepare examples of accuracy under volume and when you escalated versus resolved issues yourself.
Strong fit if you like structured customer support, seasonal intensity around tax deadlines, and working for a large software firm whose core products include TurboTax. Less ideal if you want fully remote work or pure tax-advisory (vs. support) work—this listing is on-site in Joliet.
As a Tax Support Associate at Intuit, a typical day centers on helping customers resolve tax-prep questions tied to products like TurboTax: clarifying filing steps, product workflows, and account issues; documenting cases; escalating complex tax or technical problems; and following scripts and quality standards during peak filing periods.
No occupation or certification package was supplied. Useful foundations for this title include tax basics, clear customer communication, and familiarity with consumer tax software such as TurboTax.
No. The listing marks remote as off and places the job in Downtown Joliet, Will County, Illinois.
Intuit builds financial software—including TurboTax, QuickBooks, Credit Karma, and Mailchimp—and trades as INTU.
Customer support for tax-related product issues: guiding users through prep and filing workflows, documenting tickets, and escalating when needed.
Website: intuit.com
Intuit Inc. is an American multinational business software company that specializes in financial software. Headquartered in Mountain View, California, the company is led by CEO Sasan Goodarzi. Intuit's products include the tax preparation application TurboTax, the small business accounting software QuickBooks, the credit monitoring and personal finance service Credit Karma, and the email marketing platform Mailchimp. As of 2019, more than 95% of its revenue and earnings originated from its operations within the United States. Intuit is listed on the Nasdaq stock exchange an…
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Tax Support Associate - Retail at Intuit in Downtown Joliet, Will County What This Role Involves The Tax Support Associate position at Intuit is a full-time role based in our retail location in Downtown Joliet. This unique opportunity combines tax expertise with an entrepreneurial spirit and community engagement to provide exceptional customer service and support for TurboTax users. Key Responsibilities Assist customers with tax preparation inquiries and issues Process tax returns accurately and efficiently Stay updated on tax laws and regulations to provide accurate information Engage in community outreach events to promote TurboTax services What We're Looking For A minimum of 1-2 years of experience in tax preparation or a related field Strong communication and customer service skills Attention to detail with the ability to manage multiple tasks simultaneously Proficiency in Microsoft Office Suite, especially Excel Able to work flexible hours including evenings and weekends as needed Why Join Intuit At Intuit, you will have the opportunity to join a dynamic team that values innovation, collaboration, and community engagement. Our retail locations offer competitive compensation and benefits, along with opportunities for professional growth and development. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure you read the following details carefully before making any applications. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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