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Strong match if you like structured customer support, tax/software problem-solving, and seasonal intensity at a large fintech brand. Thin on pay and local role specifics in the data—verify site, schedule, and compensation with Intuit.
As a Tax Support Associate at Intuit, expect peak-season and year-round help for TurboTax and related tax products: triage customer issues, walk through filing and account steps, document cases, escalate product or policy questions, and hit quality and resolution targets while staying current on product updates.
Financial software including TurboTax, QuickBooks, Credit Karma, and Mailchimp (Wikipedia).
The listing marks remote as no; confirm work location with the hiring team.
Job text cites Los Angeles County; location data provided is Venice, Sarasota County, Florida—clarify before applying.
Website: intuit.com
Intuit Inc. is an American multinational business software company that specializes in financial software. Headquartered in Mountain View, California, the company is led by CEO Sasan Goodarzi. Intuit's products include the tax preparation application TurboTax, the small business accounting software QuickBooks, the credit monitoring and personal finance service Credit Karma, and the email marketing platform Mailchimp. As of 2019, more than 95% of its revenue and earnings originated from its operations within the United States. Intuit is listed on the Nasdaq stock exchange an…
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Tax Support Associate at Intuit - Venice, Los Angeles County Role Overview Intuit is seeking a Tax Support Associate to assist customers in confidently using TurboTax and related financial products. As a key member of the support team, you will handle tax and product inquiries via phone, chat, or email, guiding users through filing processes and troubleshooting common software issues. Key Responsibilities Answer tax and product questions from customers Guide users through filing steps for TurboTax and related products Troubleshoot common software issues Use Intuit’s tools and knowledge bases to research solutions Document interactions with customers Escalate complex cases as needed Skills & Qualifications Strong communication skills, both verbal and written Attention to detail and problem-solving abilities Familiarity with tax laws and regulations (advantage) Experience in customer service or support roles preferred Ability to work independently and as part of a team Proficient in using various communication channels such as phone, chat, and email More About Intuit Intuit is a global leader in financial management solutions, providing innovative tools for individuals, small businesses, and accounting professionals. Our mission is to empower every individual and small business to succeed financially. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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