Actian
Role Overview
The Sustaining Engineering Team is our engineering organization’s frontline vanguard and critical escalation function. It is responsible for triaging, qualifying, and driving the resolution of complex technical issues escalated by sales engineers, customers, and our support organization.
What You Will Do
You will lead a rotating squad of engineers, act as the organization’s Incident Manager, and enforce strict metrics to ensure our most critical product issues are solved rapidly and permanently.
Why It Might Be a Fit
You will be responsible for overseeing the entire ticket lifecycle, triage and assignment, strict qualification, team leadership and rotation, incident and stakeholder coordination, and metrics and delivery tracking.
Requirements
- Strong background in Software Engineering, Site Reliability Engineering (SRE), or Tier 3 Support Engineering
- Exceptional proactive behavior
- Proven experience managing high-pressure situations, production outages, and critical enterprise customer escalations
- Deep expertise in issue tracking workflows (Jira), version control development panels (GitHub), CI/CD pipelines, and modern monitoring tools
- Exceptional verbal and written English communication skills
- Savvy on using AI for detecting and triaging incidents
Benefits
- Competitive salary
- Benefits package
- Flexible work arrangements (remote or hybrid)
- Opportunities for professional growth and development
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United Kingdom
The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom (UK) or Britain, is a country in northwestern Europe, off the coast of the continental mainland. It comprises England, Scotland, Wales and Northern Ireland, with a population of over 69 million in 2024. The UK includes the island of Great Britain, the north-eastern part of the island of Ireland, and most of the smaller islands within the British Isles, covering 94,354 square miles (244,376 km2). It shares a land border with the Republic of Ireland and is surrounded by the Atlantic Ocean, the North Se
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