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Prepare short examples of coordinating care or support under competing priorities, de-escalating a worried client or carer, and documenting decisions. Be ready to explain how you hand over between shifts or providers and how you balance empathy with policy. Ask how caseloads, systems, and supervision work at Beaumont People on the Northern Beaches.
A solid fit if you like structured people-support work, calm phone and in-person communication, and organising services rather than pure clinical delivery. Less ideal if you want fully remote work or a pure sales/admin desk role with little client contact.
As a Supporter Care Coordinator at Beaumont People, your day likely centres on coordinating support for people who rely on the service: triaging enquiries, matching needs to available supports, following up on plans, and keeping clear notes for colleagues and families. Expect scheduled check-ins, admin in a CRM or case system, and problem-solving when plans change. Collaboration with support workers, clinicians, or external providers is typical; the work is relationship-heavy and detail-sensitive rather than purely transactional.
Build strengths that match coordinator work without relying on a fixed cert path (none supplied for this listing):
The listing is not marked remote; expect on-site or local work in the Northern Beaches, Sydney Region.
Coordination of supports, follow-ups, documentation, and liaison—not necessarily delivering every support hour yourself.
No certification family or resources were provided for this listing; confirm requirements with Beaumont People if shortlisted.
SUPPORTER CARE COORDINATORBeaumont People – Northern Beaches, Sydney Region What This Role Involves The Supporter Care Coordinator will play a crucial role in enhancing the customer experience and support services provided by our organisation. The position involves managing supporter relationships, providing excellent customer service, and ensuring all interactions are positive and effective. What You'll Do Manage and maintain a database of supporters to ensure accurate and up-to-date information is available for all team members. Provide exceptional customer service through various channels including phone, email, and social media. Organise and facilitate events and activities that engage our supporter base. Collaborate with the team to develop and implement strategies to enhance supporter engagement and satisfaction. What We're Looking For A strong customer service background, with experience in managing relationships and providing support. Excellent communication skills, both written and verbal. Ability to work collaboratively within a team environment while maintaining high standards of professionalism. Experience in event planning and coordination would be advantageous. About the Company Beaumont People is a well-respected not-for-profit organisation based in North Sydney. We are dedicated to making a positive impact on our community through various support services. This role offers an excellent opportunity for a customer-focused professional looking to build a rewarding career within the not-for-profit sector. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately and submit your resume along with a cover letter highlighting your relevant experience.
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