fabric
We are looking for a Support Specialist who will be responsible for providing administrative and technical support to patients, providers, and pharmacies using our telehealth services. The role is critical to our 24/7 clinical operations and requires a flexible schedule that includes evenings, weekends, and holidays.
Requirements
- 4 years of Customer Service experience
- Ability to work a mandatory rotating shift schedule
- Excellent listening, verbal, written, and interpersonal communication skills
- Demonstrated ability to switch from one task to another successfully in a fast-paced environment
- Excellent time management skills
- Keen attention to detail
- Good judgment and decision-making capabilities
- Ability to organize, prioritize, and adapt to change
- Creative ability and writing proficiency
- Knowledge of Google Products
- Familiarity with Zendesk WFM and Maestro QA
- Ability to partner with others to troubleshoot and resolve general technology issues
Benefits
- Paid Time Off
- Health Insurance
- 401(k) Matching
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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