Givebutter
Givebutter is seeking a Support Operations Specialist to own the systems, AI infrastructure, and operational workflows that power our customer support team. The ideal candidate has deep hands-on experience administering customer support platforms, a genuine curiosity about AI in a support context, and the operator mindset to not just identify problems — but ship fixes, build documentation, and hold themselves accountable to outcomes.
Requirements
- 2+ years of hands-on experience with customer support platforms at an admin or ops level (Intercom, Zendesk, Freshdesk, Hubspot Service Hub) — not just as an agent user.
- Demonstrated experience with AI tools in a support context: chatbots, deflection systems, or internal copilots — and the judgment to know where they help and where they create problems.
- Comfortable working with or around code (JSON, HTML, CSS, JS) — or a genuine eagerness to learn with AI assistance.
- Experience with automation and integration tools (Zapier, Make, or similar) and a bias toward building things that scale rather than fixing the same issue repeatedly.
- Strong communicator: able to write documentation that people actually use and explain technical concepts to non-technical audiences clearly.
- Background in SaaS and Support; understands the operational dynamics of a high-volume support environment.
Benefits
- Remote Work
- Health Insurance
- Dependent Care Coverage
- Mental Health
- 401k
- Vacation and Holidays
- Wellness Week
- Parental Leave
- Family Care Support
- Home Office Stipend
- Coworking Stipend
- Charitable Giving
- Professional Development
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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