Support Engineer

How to use this kit

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Back up network data.
• Configure security settings or access permissions for groups or individuals.
• Analyze and report computer network security breaches or attempted breaches.
• Identify the causes of networking problems, using diagnostic testing software and equipment.
• Document network support activities.
• Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
• Install network software, including security or firewall software.
• Troubleshoot network or connectivity problems for users or user groups.

O*NET source

Company facts (cached)

Website: memsql.com

SingleStore is a distributed, relational, SQL database management system (RDBMS) that features ANSI SQL support, designed to handle data ingest, transaction processing, and query processing.

Public cache only — not an employee review.

Role overview (listing rewrite)

SingleStore is hiring a full-time, remote Support Engineer based in Portugal to serve as a hands-on technical expert who resolves the toughest database challenges enterprise customers face. This role leans heavily toward engineering, going well beyond conventional technical support. About the Role As a Support Engineer at SingleStore, you'll work on the frontline of critical customer issues, diving into database internals, memory allocators, Linux host configurations, and SQL query behavior to pinpoint root causes. Our customers handle some of the world's most demanding data workloads, and you'll partner with them to deepen their operational understanding of SingleStore while constantly learning new systems, tools, and technical concepts yourself. This is a remote position in Portugal with working hours of 9:00 AM to 6:00 PM Portugal time, plus participation in an on-call rotation that may include weekends and holidays. Key Responsibilities Deliver email and live technical support to enterprise customers, acting as the first responder for complex issues, bug diagnosis, and critical outage resolution. Reproduce product defects, run QA, and file structured bug reports or feature requests with the relevant Engineering teams. Coordinate with software developers, sales engineers, and technical account managers so every team stays informed about active customer issues. Refine Support and Engineering workflows and tooling, and write internal run-books and public-facing documentation that boost team efficiency. Make sure each customer interaction leaves a positive, lasting impression. Qualifications 4+ years in advanced, customer-facing technical support. Hands-on experience with MySQL or MySQL-compatible databases (MariaDB, Aurora, and similar) plus SQL query optimization. Strong sysadmin, QA, and testing skills, including comfort with Linux, system I/O utilization, network throughput, and parsing large log files. Familiarity with Kubernetes and prior testing/QA experience. Working knowledge of a scripting or programming language such as Python, Bash, or Go for quick problem-solving and navigating the codebase. Understanding of distributed systems and cloud platforms like AWS and GCP; bonus points for spotting performance bottlenecks and eliminating single points of failure. Excellent written and spoken English, with a talent for explaining technical concepts to varied audiences. About SingleStore SingleStore provides a cloud-native, distributed SQL database that unifies transactions and analytics,…

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Portugal - Remote, hybrid, or fully remote?