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Prepare stories on multi-market CS strategy, churn risk, and expansion after product/M&A change. Read TrueLayer’s pay-by-bank-to-credit and acquisition news; be ready to discuss how CS supports regulated payment products in the UK/EU.
Strong fit if you lead strategic CS in B2B payments or fintech platforms and want London-based work at a scale-up extending open banking into credit and new markets.
As Strategic Customer Success Director at TrueLayer, expect executive ownership of strategic accounts across open-banking and pay-by-bank products: QBR cadence, retention and expansion plans, cross-functional work with product, partnerships, and commercial teams as the company grows credit and European coverage.
No cert family or costed resources in DATA. Prioritize open-banking/payments literacy, enterprise CS leadership, stakeholder management, and commercial storytelling for fintech platforms.
No—the listing marks remote as off; expect London-based work.
Open banking and pay-by-bank payments, with recent moves into credit and European expansion via product and acquisitions.
No verified salary bands or Glassdoor/Indeed-style ratings appear in the supplied DATA.
Website: truelayer.com
Public cache only — not an employee review.
Join TrueLayer, Europe's fastest-growing Pay by Bank network, as a Strategic Customer Success Director based in London, United Kingdom — a full-time leadership role at the heart of the open banking payments revolution. About the Role TrueLayer's Customer Success team takes ownership of the complete customer journey, delivering service marked by trust, discipline, and consistency. As Strategic Customer Success Director, you'll shape and drive the strategy for partnering with our most significant enterprise clients across sectors such as retail, fashion, and marketplaces. Acting as a trusted advisor, you'll champion open banking, secure exceptional outcomes for large organisations, and earn credibility at every level — from hands-on operators to the C-suite. This commercially-driven position calls for someone who brings structure, constructive challenge, and inventive thinking to unlock sustained growth. Key Responsibilities Craft and execute an ambitious Customer Success strategy centred on customer outcomes, product adoption, and durable value Build scalable frameworks spanning business development, relationship management, delivery oversight, and programme execution Cultivate trusted, lasting relationships across enterprise accounts — from C-level to daily stakeholders — to fuel advocacy, retention, and expansion Generate measurable commercial impact through upsell, cross-sell, and greater share of wallet, guided by data and influence Define and own portfolio KPIs including revenue growth, net revenue retention, adoption, and customer satisfaction Collaborate with Sales, Product, Integrations, Marketing, and Client Care to remove friction and align teams Represent the customer's perspective internally, shaping product direction, while personally managing a portfolio of highly strategic accounts Qualifications Demonstrated success building senior, C-level relationships and delivering tangible business results Solid grounding in payments, fintech, or sophisticated technology products, with fluency in both commercial and technical conversations A customer-first approach that blends creativity with structured problem-solving Ability to set strategic direction while staying connected to execution and quality Strong cross-functional influencing skills suited to a fast-moving setting Clear, concise written and verbal communication that simplifies complexity Bonus: experience with complex enterprise customers across multiple industries and in regulated or rapidly evolving environments About TrueLayer TrueLayer powers smarter, safer, faster payments by uniting real-time bank transfers with financial and identity data. Live in 22 countries…
Generated for personal interview prep · 2026-07-15 UTC · getajob.ai