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Prepare account plans for complex B2B customers, renewal and expansion stories, stakeholder mapping, and how you partner with product and support. Expect scenarios on risk, churn, and multi-threaded executive relationships. Have crisp metrics (retention, NRR-style growth, pipeline hygiene) ready without fabricating figures.
Strong fit if you manage strategic accounts in a tech or platform setting, prefer on-site London work (role is not marked remote), and enjoy commercial ownership plus customer success collaboration at Cloudinary.
As a Strategic Account Manager at Cloudinary in London, your day typically centres on a portfolio of key accounts: checking adoption and renewals, joining customer calls on goals and blockers, coordinating with sales, solutions, and support, and tracking pipeline and expansion. Expect account plans, executive updates, and follow-ups that keep contracts healthy and usage growing.
The listing marks remote as no; plan for London-based work unless Cloudinary states otherwise.
Long-term account health: renewals, expansion, relationship depth, and coordinating internal teams for customer outcomes.
Saylor Academy Business & Management courses and Google Project Management Skillshop / free intro resources, both free per the cert data.
Strategic Account Manager at Cloudinary in London Role Overview Cloudinary is seeking a commercially driven, high-performing Strategic Account Manager to join our team. As a key member of the sales organization, you will be responsible for driving revenue growth through strategic account planning and execution. You will work closely with enterprise clients to identify new opportunities and drive value. Your Responsibilities Develop and execute comprehensive strategic account plans that maximize revenue potential within assigned accounts Become a trusted advisor to key stakeholders, providing insights on market trends and competitive positioning Identify and pursue cross-selling opportunities across Cloudinary’s suite of products Build and maintain strong relationships with senior decision-makers at strategic accounts Drive revenue growth and meet or exceed assigned sales targets Skills & Qualifications Minimum 5 years of experience in a high-performing sales role, preferably within the technology industry A proven track record of achieving or exceeding sales quotas Strong understanding of B2B sales processes and strategies Excellent communication and interpersonal skills to build and maintain relationships with key stakeholders Ability to work independently and manage multiple accounts simultaneously Experience in the image and video API space is a plus Working at Cloudinary At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. Our team is globally distributed across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. If you’re ready to join our team and make an impact, we’d love to hear from you!
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