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Prepare portfolio case studies that show problem framing, method choice trade-offs, sample sizing, and impact on shipping decisions. Expect scenario questions on researching complex enterprise UIs, handling limited access to end users, and partnering with designers on Concur-like workflows. Be ready to discuss how you defend research quality under delivery pressure.
Strong fit if you want senior research ownership on a global enterprise product (Concur) inside SAP, prefer Bangalore office work over remote, and enjoy turning ambiguous business problems into validated UX direction. Less ideal if you need remote-first setup or pure consumer-app research with lighter stakeholder complexity.
As a Senior UX Research Specialist on SAP’s Concur UX team in Bangalore, a typical day centers on planning and running studies for Concur product surfaces—recruiting users, moderating sessions, synthesizing findings, and partnering with design and product to turn evidence into backlog decisions. Expect cross-timezone coordination with global Concur stakeholders and clear documentation of research rigor for enterprise travel and expense workflows.
Strengthen mixed-methods UX research (moderated/unmoderated tests, diary studies, survey design), enterprise B2B product sense, stakeholder storytelling, and research ops. Build fluency with travel/expense domain concepts that Concur products serve. No formal cert list was supplied for this occupation family.
No. The listing is for Bangalore, Karnataka, with remote set to off-site not allowed (remote flag 0).
Concur is SAP’s travel and expense product area; a senior UX researcher would ground product decisions in user evidence across those workflows.
SAP was founded in 1972, employs roughly 66,500 people, and is a public company (ticker SAP), based in Germany with a large global footprint.
Website: sap.com
SAP SE doing business as SAP, is a German multinational software company based in Walldorf, Baden-Württemberg, that is the world's largest vendor of enterprise software.
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Sr User Experience Research Specialist - Concur UX Team (7-12 years) | SAP | Bangalore, Karnataka Position Summary We are seeking a Sr User Experience Research Specialist to join our dynamic team at SAP in Bangalore. This role is crucial for driving user-centered design and ensuring that our products meet the highest standards of usability and satisfaction. <h2-Core Duties Conduct user research through interviews, surveys, and usability testing Analyze data to identify trends and insights on user behavior and preferences Create personas and journey maps to inform design decisions Collaborate with cross-functional teams to ensure research findings are integrated into product development processes Present research findings and recommendations to stakeholders <h2-What We're Looking For 7-12 years of experience in user research or related field Demonstrated ability to conduct qualitative and quantitative user research Experience with usability testing tools and methods Strong analytical skills and the ability to interpret complex data Excellent communication and presentation skills A passion for understanding user needs and translating them into design solutions About SAP SAP is a global leader in business software. We help companies of all sizes and industries run better and improve working processes. Join us, and you'll be part of a team that touches over 20 industries and 80% of the world's commerce. At SAP, we believe in bringing out the best in each other by providing challenging work environments where you can truly belong. <h2-How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!
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