Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare stories on recovering strained agency relationships, multi-program risk management, and how you measure engagement health. Be ready to discuss modernization delivery under scrutiny and how you would respond after a competitive loss (e.g., a recompete) while protecting remaining customer trust.
Best fit: a senior delivery/customer leader who thrives in federal contractor environments, can coach directors, and is comfortable with on-site or hybrid presence (role is not remote).
As Sr Director of Customer Engagement and Delivery at GovCIO, your week centers on federal customer outcomes: aligning delivery leads, unblocking contract performance, and keeping sponsors informed. Typical cadence includes portfolio reviews, risk escalations, partnership touchpoints with agency stakeholders, and translating program status into clear executive narrative—especially on modernization workstreams.
Prioritize portfolio delivery, federal contracting fluency, executive communication, and customer relationship systems. No certification list or cost data was provided for this family.
No. The listing marks remote as off and places the job in Lancaster County, Virginia (State House area).
Public items in the data include VA RES modernization activity and competitive federal IT services work; details should be confirmed in the interview.
No salary figures or Glassdoor/Indeed-style ratings were provided in the source data.
Website: govcio.com
Public cache only — not an employee review.
GovCIO is hiring a Sr Director of Customer Engagement and Delivery to lead our customer-facing operations and delivery excellence initiatives from our State House office in Lancaster County. This is a full-time, in-person leadership role for an experienced senior director ready to shape how we serve government and public sector clients. About the Role As Sr Director of Customer Engagement and Delivery, you will own the relationship architecture, delivery accountability, and service quality that define GovCIO's client partnerships. This is a strategic leadership position where you'll drive organizational alignment between customer needs and our delivery capabilities, ensuring every engagement meets rigorous performance standards and builds long-term trust. What You'll Do Lead customer engagement strategy and manage relationships across key government and public sector accounts Establish delivery frameworks, operational discipline, and quality assurance protocols across all project engagements Own customer satisfaction metrics and drive continuous improvement in service delivery performance Build and mentor a customer-facing delivery team, fostering accountability and excellence in client interactions Partner with sales, operations, and delivery teams to align customer requirements with project execution Develop and implement customer success programs that strengthen retention and expand account relationships Report on delivery performance, customer health, and strategic initiatives to executive leadership What We're Looking For 10+ years of leadership experience in customer engagement, program delivery, or related roles in government contracting or public sector technology Proven track record managing large, complex customer relationships and cross-functional delivery teams Strong operational discipline: ability to design scalable processes, set measurable outcomes, and drive accountability Excellent communication skills—comfort presenting to C-level executives and managing expectations with diverse stakeholders Experience with quality assurance, service level management, and customer satisfaction metrics Bachelor's degree in business, engineering, program management, or related field (or equivalent professional experience) About GovCIO GovCIO partners with federal, state, and local government agencies to deliver mission-critical technology and professional services solutions. We're committed to operational excellence and building enduring customer relationships. How to Apply Interested candidates should apply through this job listing. We review applications on a rolling basis.
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