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Be ready to discuss federal/DoD or Air Force-adjacent client work, how you escalate issues, and how you balance technical delivery with relationship health. Prepare examples of multi-stakeholder coordination, contract risk awareness, and leading matrixed engineering teams under schedule pressure.
Strong fit if you already lead complex client accounts in engineering/construction or federal services, communicate crisply with government customers, and want on-site leadership in Charleston for Air Force–focused work at an employee-owned A/E firm.
As Sr. Client Service Leader for U.S. Air Force work at CDM Smith, a typical day centers on owning the client relationship: coordinating with Air Force stakeholders, aligning multi-discipline technical teams, tracking delivery and risk on federal contracts, and keeping proposals, schedules, and communications client-ready.
No family-specific cert list is provided. Practical focus: federal contracting awareness, client relationship management, multi-discipline coordination, and clear written/oral communication with military and civilian stakeholders. Pursue employer-approved credentials only when role requirements list them.
No. The listing is for Charleston, Kanawha County, West Virginia, with remote set to off-site only if the employer later changes terms.
It is an employee-owned engineering and construction company offering design, consulting, and program management in water, environment, transportation, energy, and facilities.
This title targets U.S. Air Force client service—relationship ownership and delivery leadership rather than a pure technical specialist track.
Website: cdmsmith.com
CDM Smith Inc. is an American engineering and construction company headquartered in Boston, Massachusetts. CDM Smith offers services in water, environment, transportation, energy and facilities projects for public and private clients. Major services include design, consulting and program management with a focus on emerging areas such as polyfluoroalkyl substances (PFAS), complete corridors, lead in drinking water, digital solutions, and water reuse and desalination. The employee-owned company is currently ranked 22nd on Engineering News-Record's 2025 Top 500 Design Firms li…
Public cache only — not an employee review.
CDM Smith is hiring a Senior Client Service Leader to support our U.S. Air Force operations in Charleston, Kanawha County. This is a full-time, on-site position for an experienced leader ready to drive client satisfaction and team performance in a mission-critical government contracting environment. About the Role As Senior Client Service Leader, you'll be the bridge between CDM Smith and our U.S. Air Force stakeholders, ensuring seamless service delivery and building lasting partnerships. You'll own client relationships, oversee day-to-day operations, and set the standard for excellence across your team. This role combines strategic leadership with hands-on client management in a fast-paced, compliance-driven setting. What You'll Do Lead and mentor a team delivering specialized services to U.S. Air Force clients Manage client communications, expectations, and satisfaction on ongoing projects and initiatives Develop and execute service strategies that align with client objectives and company goals Ensure compliance with federal contracting standards, security protocols, and Air Force requirements Identify opportunities to expand service offerings and strengthen client partnerships Coordinate cross-functional teams to deliver projects on time and within scope Prepare reports, presentations, and documentation for senior leadership and clients Foster a culture of accountability, quality, and continuous improvement within your team What We're Looking For 7+ years of client service, account management, or team leadership experience Proven success managing complex government or defense sector clients Strong understanding of federal contracting regulations and compliance requirements Excellent communication and interpersonal skills with all organizational levels Demonstrated ability to build and lead high-performing teams Strategic thinking with strong problem-solving capabilities Bachelor's degree in business, engineering, or related field preferred Active security clearance or ability to obtain one (plus for government work) About CDM Smith CDM Smith is a multidisciplinary consulting firm delivering engineering, construction, and management services to clients across infrastructure, environment, and facilities sectors. We're committed to meaningful work, employee development, and supporting missions that matter — including critical programs for the U.S. military and federal government. How to Apply Ready to lead at CDM Smith? Apply through this listing to submit your resume and tell us why you're the right fit for this Senior…
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