Sr. Account Manager

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments, and advertising agencies.
• Inspect layouts and advertising copy, and edit scripts, audio, video, and other promotional material for adherence to specifications.
• Confer with department heads or staff to discuss topics such as contracts, selection of advertising media, or product to be advertised.
• Coordinate with the media to disseminate advertising.
• Coordinate activities of departments, such as sales, graphic arts, media, finance, and research.
• Plan and execute advertising policies and strategies for organizations.
• Direct, motivate, and monitor the mobilization of a campaign team to advance campaign goals.
• Prepare budgets and submit estimates for program costs as part of campaign plan development.

O*NET source

Company facts (cached)

Website: alkamitechnology.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Join Alkami Technology, Inc. as a full-time Senior Account Manager (MANTL) in the United States, where you'll lead strategic partnerships and drive customer growth through renewals and expansion opportunities. About This Position In this role, you'll take ownership of a portfolio of key accounts, developing tailored strategies to unlock renewals and expansion within your book of business. You'll partner closely with client executives to understand their deposit origination and digital banking objectives, positioning yourself as a trusted advisor who delivers measurable value. Your expertise will be instrumental in helping customers realize the full potential of our platform while achieving growth targets aligned with customer needs. Day-to-Day Responsibilities Formulate comprehensive account strategies, conduct whitespace analysis, and create forecasts to guide business planning and opportunity identification Master our product suite and articulate its capabilities to clients; identify customer needs and cross-sell solutions that expand existing partnerships Facilitate high-level commercial discussions and guide contracts through completion to ensure mutual success Establish a consistent engagement cadence; conduct regular business reviews and serve as the primary contact for opportunities, issues, and strategic questions Monitor customer health metrics and proactively address risks that could jeopardize renewals Extract and analyze customer data to uncover insights; present findings and recommendations to guide strategic planning Collaborate across product, sales, support, and operations teams to optimize customer experience and identify enhancements that drive retention Manage issue escalation and resolution; coordinate with technical teams to ensure customer success Lead platform implementations with customers and coordinate timeline and milestone planning Support new customer launches in partnership with implementation specialists Deliver ongoing product training and create resources to accelerate customer adoption and satisfaction Qualifications Minimum 6 years of account management experience with proven success managing the complete renewal sales cycle and delivering accurate forecasts Exceptional written and verbal communication skills; ability to adapt messaging and approach to different audiences and business contexts Strong analytical capabilities including the ability to interpret data, develop business review presentations, and surface opportunities or pain points Demonstrated experience collaborating across departments and thriving in team-oriented, cross-functional environments Self-motivated with strong organizational and prioritization skills; ability to work autonomously…

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in United States, hybrid, or fully remote?