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Strong fit if you enjoy pre-sales technical work, learn products fast, and stay calm under live customer scrutiny—less so if you want pure coding with no customer contact.
As a Solution Consultant I at New Relic, you shape demos and proof-of-value around observability: instrumentation, APM, logs, and AI-era monitoring. Typical day: discovery calls, tailored product walkthroughs, technical Q&A with architects, and handoff notes for sales. You translate customer pain (latency, outages, agentic workloads) into New Relic workflows and success criteria.
The listing marks remote as no; expect Melbourne or Sydney–based work.
Cloud observability software to track app and infrastructure performance for web and mobile systems.
No certification family or paid cert resources were provided for this listing.
Website: newrelic.com
New Relic, Inc. is an American web tracking and analytics company based in San Francisco. The company's cloud-based software allows websites and mobile apps to track user interactions and service operators' software and hardware performance.
Public cache only — not an employee review.
New Relic is hiring a full-time Solution Consultant - I in Melbourne, Australia; Sydney, Australia to strengthen partner technical success with observability offerings. This Solution Consultant - I opportunity places you at the centre of partner-led revenue growth and customer outcomes across Australia. Role Overview As Solution Consultant - I for New Relic in Melbourne, Australia or Sydney, Australia you act as the lead technical contact for the partner go-to-market motion. You equip resellers, system integrators and managed service providers so they can sell and deliver confidently across every stage of the partner lifecycle. The focus is enabling lasting capability while applying disciplined oversight that increases partner-originated revenue, accelerates usage and delivers lasting customer value. Responsibilities Design and deliver structured enablement journeys for assigned partners through workshops, train-the-trainer formats and targeted technical coaching that close skill deficits and create self-sufficiency. Function as observability architect and rapid-response support for high-priority partner opportunities, contributing complex solution architecture, live demonstrations and proofs of value. Orchestrate collaboration among New Relic account executives, fellow consultants and technical specialists with external partners to chart the most effective route for every partner-sourced customer deal. Uphold project-level control by logging risks, utilisation and progress against milestones inside central tracking systems. Relay first-hand partner and customer observations to product and practice groups so they refine roadmap priorities and market approaches. Work side-by-side with New Relic professional services to govern partner-executed delivery, guide proven playbooks, serve as technical escalation resource and measure health against customer satisfaction targets. What We're Looking For Three or more years of hands-on technical consulting, solutions architecture or senior engineering experience centred on cloud environments and application performance technologies. Solid mastery of observability domains including application performance monitoring, infrastructure visibility and log management, with the ability to convey technical value equally to engineers and senior leaders. Strong consultative communication and negotiation skills that influence varied internal and external stakeholders without formal line authority. Practical understanding of building sustainable technical practices inside partner networks of system integrators, managed service providers and resellers. Proven project discipline for concurrent workstreams that set clear expectations, track milestones and achieve measurable…
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