NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The SRE – NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering‑driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation.
Unlike a traditional NOC analyst, an SRE‑NOC is expected to engineer problems away, not just respond to alerts.
How will you make an impact?
Incident Response & Operations
- Act as a primary or escalation responder in a 24×7 on‑call rotation
- Lead or support Major Incident (MI) response, including triage, mitigation, and resolution
- Coordinate across Engineering, Infrastructure, Security, and Product teams
- Execute and improve runbooks, playbooks, and escalation paths
- Drive blameless post‑incident reviews (PIRs) and track corrective actions
Monitoring, Alerting & Observability
- Own service health monitoring across infrastructure, applications, and dependencies
- Design and maintain alerting strategies that align with SLIs/SLOs
- Reduce alert fatigue through signal‑to‑noise improvements
- Build dashboards using tools such as:
- Grafana
- Prometheus
- Datadog / Splunk / CloudWatch
Reliability Engineering & Automation
- Automate repetitive operational tasks to reduce manual toil
- Improve mean time to detect (MTTD) and mean time to resolve (MTTR)
- Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows
- Implement self‑healing and auto‑remediation where possible
- Partner with engineering teams to improve system design for reliability
Platform & Infrastructure Support
- Support and troubleshoot:
- Linux‑based systems
- Cloud platforms (AWS, Azure, GCP)
- Kubernetes / containerized environments
- Assist with capacity planning and availability reviews
- Ensure operational readiness for production releases
Have you got what it takes?
Technical
- Strong Linux systems administration
- Experience with incident management and production support
- Familiarity with:
- Cloud infrastructure (AWS preferred)
- Containers & orchestration (Docker, Kubernetes)
- Monitoring/alerting platforms
- Scripting or programming experience in Python, Bash, Go, or similar
- Understanding of networking fundamentals (DNS, TCP/IP, load balancing)
Operational
- Experience working in 24×7 NOC or production operations environments
- Ability to handle high‑pressure incidents calmly and effectively
- Strong written and verbal communication for incident coordination
- Comfort working from runbooks—but improving them when they fall short
Preferred / Differentiators
- Experience defining or operating to SLOs / SLIs
- Prior migration from traditional NOC → SRE model
- Infrastructure as Code experience (Terraform, Ansible, etc.)
- Exposure to security, compliance, or regulated environments
Requisition ID: 10579.
Reporting into: Manager, Network Operations.
Role Type: Individual Contributor.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United Kingdom
The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom (UK) or Britain, is a country in northwestern Europe, off the coast of the continental mainland. It comprises England, Scotland, Wales and Northern Ireland, with a population of over 69 million in 2024. The UK includes the island of Great Britain, the north-eastern part of the island of Ireland, and most of the smaller islands within the British Isles, covering 94,354 square miles (244,376 km2). It shares a land border with the Republic of Ireland and is surrounded by the Atlantic Ocean, the North Se
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