Site Merchandiser

PRODUCT MANAGEMENT

What We Do

Product Management partners with game development, publishing, marketing, and platform teams to deliver a data- and market-driven product strategy aligned with business goals. As part of Epic’s Content and Commerce we identify and drive key levers to grow our player base and business.

What You’ll Do

As a Site Merchandiser, you will own the visual presentation, placement, and operational execution of offers in the Fortnite Item Shop to maximize revenue and player engagement. You will collaborate cross-functionally with assortment planning, marketing, product, tech, art, and external partners to ensure a high-quality, seamless, and compelling shop experience. You will balance creative merchandising instincts with data-driven decision-making, while also driving operational excellence and process improvements across tooling, QA, and automation. You’ll play a key role in helping us improve and create the future of the item shop.

In this role, you will

• Own daily merchandising execution for the Fortnite Item Shop, optimizing layout, placement, bundles, and visual presentation to drive revenue and player engagement
• Lead QA and operational accuracy across shop content, including pricing, scheduling, tagging, and live content validation
• Partner cross-functionally with Marketing, Product, Creative, Tech, and external IP collaborators to deliver compelling shop experiences and GTM moments
• Manage in-shop content presentation, including copy creation, naming approvals, localization, PDP updates, and alignment with marketing messaging
• Use data, experimentation, and A/B testing to inform merchandising decisions and continuously improve conversion, engagement, and monetization KPIs
• Drive operational excellence by improving workflows, tooling, automation, and content management systems used to support live shop operations
• Support special projects, shop takeovers, and new initiatives while ensuring a high-quality, seamless player experience across all storefront content

What we’re looking for

• 4+ years of experience in Product Management, Live Operations, Ecommerce Merchandising, or related fields
• Strong understanding of merchandising principles and player-facing presentation
• Excellent design and aesthetic sensibilities
• Experience working with content, copy, or creative presentation is a plus
• Strong operational skills with attention to detail and QA mindset
• Experience with data-driven decision-making and experimentation (A/B testing)
• Familiarity with tools, systems, or workflows related to live service environments
• Interest or experience in AI/automation tools is highly preferred
• Passion for games and player experience
• Proven ability to thrive in a fast-paced, collaborative environment

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.