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Be ready to walk through real repair examples (brakes, drivetrains, wheels, basic snow gear), how you prioritize a busy shop queue, and how you explain technical work to non-experts. Ask how REI structures bike vs. snow volume in Santa Cruz and what tools or standards the shop uses.
Strong fit if you like mechanical problem-solving, retail customer contact, and outdoor sports gear. Less ideal if you want remote work or purely desk-based roles—this is an in-store shop mechanic position at REI.
As a Shop Mechanic (Bike & Snow) at REI in Santa Cruz, you would diagnose and service bicycles and snow equipment, complete tune-ups and repairs, keep the shop floor and tools organized, and explain service options to members and customers. Work is on-site retail shop pace—not remote—balancing walk-in jobs with scheduled repairs during busy outdoor seasons.
Build hands-on bike and snow equipment repair skills, parts knowledge, and customer communication. Formal certs are not specified for this listing; prioritize shop experience, safety habits, and brand/product familiarity over paid credentials unless REI requires them in training.
No. The listing is for Santa Cruz and is not remote; expect on-site shop work.
Service and repair for bicycles plus seasonal snow equipment, depending on store demand and inventory.
No specific certs or costs are listed for this job; confirm any REI training expectations in the interview.
Website: rei.com
Public cache only — not an employee review.
Join REI Co-op as a Bike and Ski Shop Mechanic in Santa Cruz, Santa Cruz County, and become an essential part of our team dedicated to helping outdoor enthusiasts maintain their equipment and pursue their passion for adventure. About the Role We're seeking a skilled Shop Mechanic to provide expert maintenance and repair services for both bicycles and winter sports equipment. You'll work in our Santa Cruz location, serving customers who trust us with their most important outdoor gear. This is a full-time position where your technical expertise directly impacts customer satisfaction and safety. What You'll Do Perform comprehensive bicycle repairs and maintenance, including wheel building, drivetrain adjustments, brake and cable service, and suspension work Execute ski and snowboard maintenance including edge sharpening, base repair, binding adjustment, and seasonal preparation Diagnose mechanical issues and communicate repair needs and costs clearly to customers Maintain organized work areas and manage inventory of parts and supplies Deliver exceptional customer service while explaining repair work and maintenance best practices Follow REI Co-op safety and quality standards for all work performed What We're Looking For Proven experience as a bike mechanic, ski technician, or both Strong mechanical aptitude and ability to troubleshoot complex equipment issues Proficiency with standard shop tools and diagnostic equipment Attention to detail and commitment to quality craftsmanship Excellent communication and customer service skills Ability to work independently and as part of a team Current knowledge of industry standards and repair techniques About REI Co-op REI Co-op is dedicated to building better ways of working while helping people discover and celebrate their love of the outdoors. When you join our team, you're part of a community committed to supporting both people and our planet. How to Apply Ready to become part of the REI team? Apply through this listing to be considered for the Bike and Ski Shop Mechanic position in Santa Cruz.
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