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Strong fit if you lead ServiceNow/ESM programs at senior manager level and want Big Four consulting impact. Weaker fit if you want pure product engineering, fully remote work, or a narrow technical IC path without client and people leadership.
As a Senior Manager in EY Tech Consulting focused on ServiceNow Enterprise Service Management transformation, you would typically lead client ESM programs: shape strategy, oversee ServiceNow design and rollout, guide multi-workstream delivery, coach teams, and align stakeholders on process, platform, and adoption outcomes for enterprise service operations.
Prioritize ServiceNow ESM/ITSM depth, transformation program leadership, stakeholder management, and consulting delivery. No certification catalog or cost data was provided for this listing—confirm current ServiceNow or EY-preferred credentials with recruiters rather than assuming paid paths.
No. The listing is marked not remote and references Secaucus, Hudson County, with open-location flexibility typical of consulting.
ServiceNow Enterprise Service Management transformation as a Senior Manager in EY Technology Consulting.
See the EY Wikipedia overview and ey.com.
Website: ey.com
EY, previously known as Ernst & Young, is a British multinational professional services network based in London, England. Along with Deloitte, KPMG and PwC, it is one of the Big Four professional services firms. The EY network is composed of member firms of Ernst & Young Global Limited, a UK company limited by guarantee.
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EY is seeking a full-time Senior Manager — ServiceNow Enterprise Service Management Transformation to join its Technology Consulting practice, with this position listed in Secaucus, Hudson County and open to candidates across the United States. About the Role This is a senior leadership opportunity within EY's Technology Consulting group, focused on helping enterprise clients unlock the full potential of the ServiceNow platform to modernize their service delivery operations. You will drive large-scale ESM transformation engagements — from strategy through implementation — while building trusted advisor relationships at the C-suite and VP level. What You'll Do Lead end-to-end ServiceNow ESM transformation programs, guiding clients from current-state assessment through platform design, deployment, and adoption Architect solutions across ServiceNow modules including ITSM, ITOM, HR Service Delivery, Customer Service Management, and Strategic Portfolio Management Manage cross-functional delivery teams, setting quality standards and ensuring on-time, on-budget project execution Serve as the primary executive liaison for enterprise accounts, translating complex technical capabilities into measurable business outcomes Contribute to business development efforts, including proposals, client workshops, and go-to-market positioning for EY's ServiceNow practice Mentor and develop a team of consultants and senior consultants, strengthening EY's internal ServiceNow talent pipeline Stay current on ServiceNow product releases, Now Platform capabilities, and ESM industry trends to sharpen EY's advisory perspective What We're Looking For Demonstrated experience leading ServiceNow implementations or ESM transformation programs in a management consulting or technology services environment Deep functional knowledge of ITIL processes and how they map to ServiceNow workflows ServiceNow Certified System Administrator (CSA) credential; additional certifications such as CIS-ITSM, CIS-HRSD, or CIS-CSM are a strong advantage Proven ability to manage senior client stakeholder relationships and navigate complex organizational change Strong commercial acumen, with experience contributing to revenue growth through account expansion and new business pursuits Exceptional communication and executive presentation skills Bachelor's degree required; advanced degree in a relevant discipline is a plus About EY EY is a global professional services organization operating across Assurance, Consulting, Tax, and Strategy & Transactions. With a presence in more than 150 countries, EY's Technology Consulting practice partners with leading enterprises to modernize operations, accelerate digital transformation, and…
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