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Be ready to walk through a sample tire or service estimate, how you resolve scope changes with techs and customers, and how you keep quotes accurate as jobs evolve.
Strong fit if you like front-of-shop problem solving, clear writing, and fair cost conversations in a tire and fleet service setting.
As a Service Writer at Southern Tire Mart at Pilot LLC, you turn customer needs into clear work estimates. Expect to review documentation, build time and materials quotes, talk through changes with shop staff and clients, track bid versus actual cost, and keep the estimating and handoff process moving.
Build strength in reading specs, estimating labor and parts, client and vendor communication, and comparing actual costs to bids. No certification resources were provided for this listing.
You intake work, draft estimates, and coordinate with the shop and customer so jobs are priced and scheduled clearly.
No. The listing is on-site in Matthews, Mecklenburg County, North Carolina.
Hands-on estimating, parts knowledge, and calm customer communication matter more than a single named credential for this posting.
Public-domain labor data — prepare examples for 2–3 of these.
SERVICE WRITER — Southern Tire Mart at Pilot LLC, Matthews, New Madrid County The Opportunity Join Southern Tire Mart at Pilot LLC in Matthews, New Madrid County as a Service Writer. This role offers full-time employment with no remote options available. What You'll Do Greet customers professionally and warmly upon arrival. Explain available services, promotions, and special offerings such as free vehicle inspections to customers. Create and manage service tickets in the system efficiently. Coordinate repair schedules with technicians and keep customers informed of their status updates. Communicate clearly about costs, timelines, and any additional information related to customer services. Who We're Looking For We are seeking a detail-oriented individual who can provide exceptional customer service. The ideal candidate should have excellent communication skills, be organized, and possess the ability to manage multiple tasks effectively. Working at Southern Tire Mart at Pilot LLC At Southern Tire Mart at Pilot LLC, we value our team members and strive to create a positive work environment. Our full-time position offers opportunities for growth within the company. We are committed to providing a supportive atmosphere where employees can thrive. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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