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Be ready to walk through how you prioritise jobs under capacity constraints, recover a delayed route, and communicate trade-offs to technicians and customers. Prepare one example each of SLA pressure, multi-site scheduling, and hygiene or field-service coordination—even if from adjacent ops roles.
Strong fit if you like operational planning inside a large service network: clear structure, field reality, and hygiene delivery outcomes. Weaker fit if you want fully remote product work or pure strategy without day-to-day schedule firefighting.
As a Service Planner – Hygiene at Rentokil Initial, your day centres on scheduling and coordinating hygiene service visits for customer sites: matching technicians to routes, balancing SLAs and travel, handling urgent call-outs, and keeping plans aligned with pest-control and facilities workflows. You will work systems, customers, and field teams more than pure desk strategy—planning density, stock of hygiene consumables/services, and on-time delivery are the core loop.
Build strength in route/service planning, CRM or field-service tools, customer communication, and hygiene/facilities service knowledge. No cert package was supplied for this listing—treat any vendor or safety credentials as team-specific, not assumed requirements.
The listing marks remote as no; expect New Zealand–based service planning tied to local operations.
It is a facilities-services group best known for pest control and related hygiene/services businesses, publicly listed as RTO.
No verified pay bands or employee-review scores were provided in the source data for this enricher pass.
Website: rentokil-initial.com
Rentokil Initial plc is a British business services group based in Crawley, England. It was founded in 1925 as a pest-control business. It subsequently expanded and diversified, in part through growth under the leadership of Sir Clive Thompson in the 1980s and 1990s, and in part through the acquisition of BET plc in 1996, into a business delivering a wide range of facilities management services. It is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index.
Public cache only — not an employee review.
Rentokil Initial - Wellington, New Zealand What This Role Involves The Service Planner role at Rentokil Initial in Wellington is crucial for ensuring efficient and effective service operations. As a key member of the Initial Hygiene team, you will be responsible for planning, scheduling, and coordinating hygiene services to meet client needs. You will work closely with field teams to ensure that all service requirements are met on time and within budget. Responsibilities Develop and maintain detailed service schedules and plans Coordinate with field staff to ensure timely and effective service delivery Monitor service performance and provide feedback for continuous improvement Manage client relationships and address any issues or concerns promptly Ensure compliance with all company policies, procedures, and safety standards Qualifications Demonstrated experience in service planning and scheduling Strong organizational and time management skills Excellent communication and interpersonal skills Able to work independently and as part of a team Proficient in Microsoft Office, particularly Excel and Outlook More About Rentokil Initial Rentokil Initial is committed to safeguarding people and enhancing lives through our expertise in pest control, hygiene, and plant services. We are a global leader with a strong presence in New Zealand, offering a dynamic work environment where you can grow your career and contribute to the success of our business. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us in Wellington as we continue to set new standards in service excellence.
Generated for personal interview prep · 2026-08-14 UTC · getajob.ai