Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Expect scenarios on prioritizing service tickets, enforcing safety, inspecting vendor or crew work, and handling weather-driven schedule changes on multifamily sites. Be ready with examples of coaching teams and meeting turnaround standards.
Strong fit if you like hands-on property operations leadership—standards, schedules, and field quality—for a multifamily manager in the Charlotte/Paw Creek market rather than pure desk work.
As Service Manager for Drucker and Falk in the Charlotte area, you set work standards and safety rules, schedule crews around priorities and weather, walk properties to check conditions, and direct grounds and service work. You track deadlines, inspect finished jobs against specs, and keep day-to-day property service running smoothly.
Build scheduling, safety standards, crew direction, and quality inspection. Free options: Saylor Academy Business & Management (free); Google Project Management intro via Skillshop / Digital Garage (free).
No. The listing is on-site in Paw Creek / Charlotte-area Mecklenburg County (remote = 0).
Core work includes procedures and safety, crew scheduling, site tours, directing grounds/service staff, and inspecting completed work against standards.
Reports cover Oakline acquiring Drucker + Falk and leadership promotions; see coverage via Multifamily Dive, MultifamilyBiz, and GlobeNewswire.
Public-domain labor data — prepare examples for 2–3 of these.
Website: druckerandfalk.com
Public cache only — not an employee review.
Drucker and Falk is seeking a Service Manager to lead maintenance and operations at our Paw Creek community in Mecklenburg County, North Carolina. In this full-time position, you'll oversee the physical care and infrastructure of the property while supervising a maintenance team and reporting to the Property Manager. About the Role As Service Manager, you are the backbone of our community's operational excellence. You'll manage the day-to-day maintenance of all facilities, systems, and grounds, ensuring everything runs smoothly and safely. This role combines hands-on technical expertise with leadership responsibility, requiring both mechanical knowledge and team management skills. What You'll Do Oversee the maintenance and operation of all mechanical equipment, HVAC systems, and building infrastructure Supervise and coordinate the maintenance staff, assigning work, monitoring performance, and ensuring quality standards are met Plan and execute preventive maintenance schedules to reduce costly emergency repairs and downtime Respond to and resolve maintenance requests from residents and staff in a timely, professional manner Maintain detailed records of maintenance activities, equipment service histories, and inventory Monitor budgets for maintenance supplies and equipment, controlling costs while maintaining standards Ensure compliance with all applicable safety codes and regulations Conduct regular property inspections to identify and address maintenance needs proactively What We're Looking For Proven experience as a Service Manager, Maintenance Superintendent, or similar supervisory maintenance role Strong mechanical and technical knowledge of HVAC, plumbing, electrical, and general building systems Demonstrated ability to lead, train, and manage a maintenance team effectively Excellent organizational and problem-solving skills with attention to detail Valid driver's license and reliable transportation Ability to work independently, prioritize multiple tasks, and respond to emergencies as needed Professional communication skills and a commitment to customer service excellence How to Apply To apply for this Service Manager position with Drucker and Falk in Paw Creek, submit your application through this listing. We review applications on a rolling basis.
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