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Be ready to walk through ticket triage, remote tools, Active Directory basics, and a time you de-escalated a frustrated user. Ask how this TEKsystems placement defines metrics (FCR, response time) and who owns the end environment.
Strong fit if you like structured support work, clear SLAs, and client-facing calm under volume. Less fit if you want deep engineering ownership rather than first-contact service desk.
As a Service Desk Technician for TEKsystems c/o Allegis Group in Plano, expect ticket queues, first-line troubleshooting (password, access, endpoint, connectivity), clear documentation, and handoffs to higher tiers or client IT. On a staffing/services placement, you may support Allegis or end-client users under defined SLAs and escalation paths.
No—the listing is on-site in Plano, Collin County (remote flag is 0).
The posting is TEKsystems c/o Allegis Group, so you may be hired or placed through TEKsystems supporting Allegis or a client environment.
No cert family or cost list was provided for this listing; confirm any required credentials with the recruiter.
Website: teksystemscoallegis.com
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SERVICE DESK TECHNICIAN — TEKsystems c/o Allegis Group — Plano, Collin County What This Role Involves We are seeking two Service Desk Resources to support the upcoming desktop refresh project. The ideal candidates will be responsible for providing technical assistance and support to end-users in a full-time position. <h2-Core Duties Provide initial troubleshooting and technical support for incoming queries and issues related to desktops, software, and hardware. Assist with the installation, configuration, and maintenance of computer systems and applications. Document user requests and issue resolutions in a ticketing system. Collaborate with IT teams to resolve more complex technical issues. <h2-Skills & Qualifications Entry-level to intermediate-level experience in providing technical support. Strong problem-solving skills and ability to communicate effectively with end-users. Familiarity with Microsoft Office Suite, Windows operating systems, and basic networking concepts. Experience with ticketing systems such as ServiceNow or similar is a plus. <h2-Why Join TEKsystems c/o Allegis Group Join our dynamic team where you'll have the opportunity to work on exciting projects and contribute to the success of our clients. Our collaborative environment fosters growth and development, ensuring that your skills are continuously honed. <h2-Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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