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Website: microbyte.com
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Microbyte is currently recruiting a Service Desk Co-ordinator in Peterborough, Cambridgeshire. This full-time opportunity is ideal for candidates exploring Service Desk Co-ordinator jobs in Peterborough, Cambridgeshire or Microbyte careers near me. Role Overview The Service Desk Co-ordinator at Microbyte in Peterborough, Cambridgeshire will bring structure and clarity to everyday support activities. You will keep requests moving smoothly, maintain clear communication channels and help colleagues receive reliable assistance whenever they need it. This full-time role suits someone who thrives on organisation and wants to make a tangible difference to the way the service desk functions for the wider team. Day-to-Day Responsibilities Log, categorise and prioritise incoming incidents and service requests accurately Assign tickets to the right colleagues and follow up to ensure timely progress Monitor open cases so that nothing is overlooked and service levels are met Provide clear status updates and guidance to users throughout the life of each request Keep detailed records of all contacts and update shared knowledge resources Help schedule cover and resources when volume rises or staff absences occur Spot recurring problems and raise them with the appropriate technical owners for lasting resolution Who We're Looking For Experience coordinating a service desk or similar IT support environment is highly valued Strong organisational skills and the ability to manage several priorities at once Clear, confident communication both face-to-face and in writing A calm, customer-centred outlook with genuine patience when working under pressure Working knowledge of common service-management practices and basic ticketing tools Comfortable using standard office applications and general IT systems Ready to work full time on site in Peterborough, Cambridgeshire as part of the Microbyte team About Microbyte Microbyte is hiring for this role and offers a supportive team environment. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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